Services & Features Summary

Live Agent Services and Other Telecommunication Solutions

Awake
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All services are customizable. Get in touch with us to discuss pricing and options

• Business Hours call Package (Virtual Secretary):

Calls are answered, managed and routed via Live Agent according to the practice’s instruction during the business day [custom pricing] {unlimited call duration, outbound texting, paging, faxing and emailing included}

• After Hours call Package:

Our most widely used. Calls are answered, managed and routed via Live Agent according to the practice’s instructions after hours (evenings, weekends, holidays, etc). [custom pricing] {unlimited call duration, outbound texting, paging, faxing and emailing included}

• 24/7 call Package (Virtual Office):

Calls are answered, managed and routed via Live Agent according to the practices instruction and programmed set up at all times. [custom pricing] {unlimited call duration, outbound texting, paging, faxing and emailing included}

• Pay Per Call {unlimited call duration

- texting, paging, faxing and emailing included} inbound & outbound calls

  • FCC fee [per activated line, all packages] $21.95

  • Ongoing programming & maintenance included with all call packages

  • 24/7 management support

  • Dedicated on-call email for ongoing doctor, hospital and clinical rotation updates

  • Complete automation (non agent) programming available [custom pricing]

• Subscriber programming

[included with all call packages] (uniquely program individual subscribers to specify direct instructions supplementary to auto wake/sleep subscriber (ex, vacation, o/c rotations), reports, link with primary, secondary and tertiary locations, departments, etc. for complete enhanced redundancy.

• On Call programming [included with most call packages] up to 1 year advanced programming available with auto switch and subscriber sleep/wake

  • Standard 4G LTE Text Messaging [included in call package]
  • Secure Messaging [via SPOK app - per subscriber]
  • Custom Forms (pre-programmed) [up to 4 included in call package - add’l forms can be included]
  • Message Reports [included in most call packages]
  • Delivery Chains [included in most call packages, daisy chain text messaging, emails and faxes]
  • Emailing [included in call package]
  • Digital Faxing (on demand or pre-programmed) [included in call package]
  • Recorded Greeting [included in all packages]
  • Enhanced Greeting [auto switch up to 3 recordings at prescribed times]
  • Alpha Numeric Pager (local, regional) [deposit required]
  • Alpha Numeric Pager (Nationwide) [deposit required]

• Call Routing:

medical calls are automatically routed to any desired destination (voicemail, department, mobile, landline, business phone, etc. Able to combine with any call package) [custom pricing]

• Sub-Account(s):

secondary account linked to the primary using extensions. this feature utilizes the ability to separate call stats, analytics, data, messaging, reach methods, etc.

  • VoiceMail (flat rate, unlimited w/greeting)
  • VoiceMail w/ notifications (flat rate, unlimited w/greeting)
  • Multiple VoiceMail w/ extensions & notifications (flat rate, unlimited w/greetings)

• Account Detailed Reporting:

Receive every message, fax, email, and text message and agent actions taken to ensure accuracy, filing purposes, follow ups, etc.

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• Telephone Line Verification

(software to detect and check your forwarded office line to ensure your phone carrier’s forwarding feature is active)

• Bridge Conferencing

[flat, unlimited] (up to 8 hosts) (starting October 2018!)

• Web Portal

(review all messages and on-call schedules online and update through our system/server in real time)

• Call Confirmations

Live Agent outbound to your patient or VIP calling base with relay information or guaranteed return Doctor call back

  • Appointment Scheduling [24/7] w/Online Access
  • Appointment Confirmations (Live Agent) [able to bundle w/ appointment scheduling]
  • Appointment Reminders (flat, text messaging only and Live Agent options available)
  • 800 Telephone Service (flat rate, local & regional toll only}
  • 800 Telephone Service (flat rate, local & long distance)
  • Local Business Telephone Service (flat)
  • EMR System Interfacing (flat, account integration)
  • Patched Conference Calling