Group 53

Managed Services

We have the ability to adapt and integrate while creating a mixed model of managed services solutions, allowing us to seamlessly combine legacy and modern communication technologies—such as unified communications, contact center solutions, and collaboration tools—into a tailored, scalable environment that fits your organization’s needs. Our flexible service models, ranging from fully managed to co-managed support, ensure ongoing optimization, security, and interoperability, empowering your business with a resilient and future-proof communications infrastructure.

Group 53
  • Medical Answering Service (standard and customized plans available)
  • Full Virtual Office Suite & Services (additional scalable features available)
  • IVR (Interactive Voice Response) & Speech Recognition Solutions
  • Detailed Account & Sub-Accounting Programming (with extensions)
  • Customized Outbound Business Solutions (live agent support)
  • Custom 5G SMS messaging Solutions & Campaigns
  • Dynamic Call Queuing (features auto-attendant)
  • Call Routing (features auto-attendant)
  • Failover Plans (configurable backup routing protocols)
  • Enhanced Scripting (custom-designed with escalation support)
  • EMR/EHR Hosted Management (Secure) System Interfacing
  • URL Web Management Services
  • Secure Messaging Applications (HIPAA compliant - encrypted)
  • Mappable and Automated Voice Systems (with live agent support)
  • Encrypted Client Data & Storage Solutions
  • Client Web Portal Access
  • Voice Logging
  • Voicemail with SMS notifications (multiple boxes and extensions available)
  • Email & Faxing (low, mid and high volume)
  • Comprehensive & Detailed Data and Statistics Reporting
  • Additional features, solutions and services deployable per need and build out of client’s design.